Return Policy Information

After your purchase, we do a Fitment Call to make sure the seats you ordered are the correct ones. Here at OEM Car & Truck Seats we will do everything in our power to make sure you're getting the seats or parts you need. We offer thorough website descriptions, tons of pictures, and a personal phone call with a Seat Specialist to ensure that the seats you're getting are the seats you need. We call it the Rest Easy Fitment Call Guarantee.

Warranty

Unless otherwise stated, all seats, consoles, and parts have a 30-day warranty. If there's a problem, simply Contact Us. We will troubleshoot the problem with you and devise a customer satisfaction plan. We have a warehouse full of parts to repair any issues that may arise. Effort will be made to make sure that any replacement part you are sent is similar or better in quality to the original.

Return Eligibility

We offer 90 day returns on unused products with the original packaging. Custom Seat Builds and made-to-order items are not eligible for returns. Parts that have been opened are subject to a restocking fee of up to 10%. We will not accept returns on parts that have been modified.   

Important: If your order is cancelled before it ships but after we have confirmed fitment (either via email, call, or SMS Text) with you there will be a 3% restocking fee.

Return Shipping Costs

If there was a problem with our description (missing feature, etc.) or if the item is damaged in transit we will send you a return label. If the return is due to a purchasing error, fitment, color, wiring, or feature problems you will be responsible for paying for your own shipping costs for returning your item. If free shipping was selected the actual original shipping cost will be deducted from your refund. 

Return Shipping Best Practices

It is crucial to properly pack the seats in the original packaging and pay the additional charge for shipping insurance. Returns without original packaging are at our discretion. If you are missing your original packaging material it is required that you take the seats to be professionally packaged at a pack-and-ship type business at your expense. It is your responsibility as the customer to ensure that your return arrives to us without damage, so we recommend also shipping the return through the pack-and-ship business as they guarantee its safe travel. If a return is damaged, the damages will be deducted from your refund, it is your responsibility to work with your shipping insurance provider to seek the reimbursement for damages. We will gladly provide any and all necessary documentation to the carrier to assist you in getting the damages back.